These days, just about everyone offers a website chatbot. The pricing pages look comparable, even though they aren’t: one counts messages, another conversations, a third resolved questions. And whether a bot will be any use to you comes down to one more thing: how well it handles Czech.
I see it all the time in consultations. A business picks by monthly price, launches the bot, and a few weeks later finds out its answers are clunky. Within two sentences, the customer can tell they’re chatting with a translation. And they don’t ask again.
Czech and the billing unit matter more than the plan price
The plan price is the least important thing on the whole pricing page. What matters is what you’re paying for and whether the bot speaks Czech like a person. I took all the prices below from the official pricing pages on September 19, 2026.
| Tool | Czech | Free | Cheapest paid plan (September 19, 2026) | What you pay for |
|---|---|---|---|---|
| Smartsupp | Czech product | chat without AI | Solo, CZK 349 (about €14) a month | plan, AI extra |
| Tidio | unverified | 50 conversations a month | Starter, $24.17 a month | conversations |
| Chatbase | unverified | 50 messages | Hobby, $40 a month | message credits |
| GoHighLevel | answers in Czech | 14-day trial | Starter, $97 a month | the whole CRM, AI extra |
| Intercom Fin | unverified | unverified | price not listed | resolved conversations |
| Voiceflow | English | unverified | price not listed | unverified |
In short: Smartsupp works in Czech and in Czech koruna, Chatbase gets you a bot fastest, and the one connected to a CRM saves the most work.
Chatbot built on your company’s knowledge
A chat window on your website that answers from whatever you’ve given it to read: your price list, your terms and conditions, your service descriptions. It shouldn’t answer beyond the materials you’ve provided. The better the materials you give it, the better the bot that comes out of it, and the reverse holds too.
I’ve left out the price for two tools in the table on purpose. I couldn’t verify their pricing from an official source as of the same date, and a guessed number is worse than none. “Unverified” in the Czech column means the same thing: I didn’t find it in black and white, so I’m not claiming it.
“It answers in Czech, but it sounds like a translation from English. A customer asked us if we were writing from abroad.”
I hear this every time a business has picked a bot based on a sample conversation in English. It answered correctly and quickly. It just didn’t sound like anyone from their company.
Smartsupp: a Czech chat with prices in koruna
Smartsupp is the Czech choice, with everything that comes with it: a Czech interface, Czech support, and invoices in koruna. For an online store that wants a chat window on its site right away, it’s the smallest possible start.
Best for: a Czech online store or small business that wants to start with live chat and add AI later.
In practice, you get a chat window on your site staffed either by one of your people or by a bot. You can switch between them by time of day. Most businesses set it up so people answer during the day and the bot takes the night.
Where it falls short: AI costs extra. A cheap chat doesn’t mean a cheap bot, and that’s the thing people forget most often when they do the budget.
Pricing as of September 19, 2026: a free plan without AI, Solo at CZK 349 (about €14) a month with 50 AI replies, Plus at CZK 524 (about €22) with 250, and Expert at CZK 1,749 (about €72) with 500. The Mira AI agent costs from CZK 400 (about €16) a month, depending on the number of conversations.
Tidio: chat with an AI agent for small online stores
Tidio combines live chat with an AI agent and is aimed mainly at online stores. You can set it up quickly, and the interface makes sense even without a guide.
Best for: an online store with steady traffic that knows its average number of inquiries per month.
The bot answers recurring questions about shipping, returns, and availability. In the online stores I set up systems for, these three are exactly the questions that show up in chat most often, so you see the payback quickly.
Where it falls short: you pay per conversation, not a flat fee. A successful campaign brings in traffic, and the bill jumps in exactly the month you were expecting a profit.
Pricing as of September 19, 2026: a free plan with 50 billable conversations a month, Starter at $24.17 a month, and Growth from $49.17. The Lyro AI agent starts at $32.50 a month for 50 conversations.
Billable conversation
One conversation with a customer, no matter how many messages you exchange in it. As long as you have a few a day, it’s a good way to be charged. Once you bring more people to your site, the number of conversations jumps, and the invoice with it, even though nothing else has changed.
Chatbase: the fastest route to a bot trained on your own website
Chatbase is the shortest path from idea to working bot. You have it read your website, and within an afternoon it’s answering.
Best for: a business that wants to spend a week testing whether customers even want a chatbot.
For a test, it’s ideal. You’ll see what questions actually occur to people, and that’s information you won’t get any other way. The quality of the answers stands or falls with what it has read, so it pays to give it properly written materials. The answer library I maintain for my own bot follows the same logic.
Where it falls short: 50 free messages really are just for a test, and the jump to a paid plan comes right away. I couldn’t verify its Czech from an official source, so try it with your own questions, not the sample ones.
Pricing as of September 19, 2026: a free plan with 50 messages, Hobby at $40 a month with 700 messages, and Standard at $150 with 4,000.
GoHighLevel: a bot connected to your CRM and calendar
In GoHighLevel, the bot sits inside a system that holds your contacts, calendar, and history, so it doesn’t stand on its own. It answers in Czech, and whatever it discusses with a customer stays on that customer’s record.
Best for: a business that gets inquiries and wants a conversation to turn straight into a calendar booking.
The difference from a standalone bot is what happens after the answer. The bot goes beyond passing on information: it saves the contact and offers an open slot. I go into more detail in my article on how Conversation AI works inside the CRM, and separately in the one about the chatbot’s Czech and the voice line.
Where it falls short: setting it up isn’t point-and-click. Without someone experienced, it takes days rather than an afternoon, and you pay for the whole CRM, not just the chatbot.
Pricing as of September 19, 2026: the Starter plan at $97 a month with a 14-day trial, and AI features cost extra on top of the plan.
How I choose
First, I write down the ten questions the business gets most often. Then I type them into the bot’s trial version, in Czech and exactly the way a customer would, with typos and without the accent marks. Only then do I look at the price. A bot that fails those ten questions isn’t worth it even for free.
Intercom Fin: for large support teams, not small businesses
Fin is the strongest AI agent in its category, and it’s built for high volumes. You pay per resolved conversation, the most unusual model of the six.
Best for: a business with its own support team that already tracks how many inquiries it handles each month.
Paying for results sounds fair, and at high volume it works out that way too. A business with established support can calculate what one resolution costs it today and compare.
Where it falls short: with growing traffic, this model is hard to budget for. The better the bot works, the more resolutions it reports, and the monthly amount becomes hard to predict.
Price: not listed. I couldn’t verify the pricing from an official source as of September 19, 2026, and an estimate wouldn’t help you decide.
Voiceflow: a building kit for more complex dialogs
Voiceflow is a tool for building a chatbot rather than a finished one. You put the dialog together yourself, step by step, and you have full control over it.
Best for: a business that needs to guide a conversation along an exact path, say, for an order with lots of options.
Where other tools let the bot improvise, here you decide what’s allowed to happen after each answer. For more complex, branching dialogs, it’s the best choice of the six.
Where it falls short: it’s a building kit, not a service. It doesn’t run anything on its own, its interface is in English, and you can’t get it going without someone to maintain it.
Price: not listed. I couldn’t verify the pricing from an official source as of September 19, 2026.
One-minute self-test
Go through last week’s questions and split them into two piles. In the first, put the ones where the answer is the same every time. In the second, the ones where you have to look something up in your system or make a decision. The first pile is work for a bot. If the second is much bigger, a chatbot won’t take that much off your plate.
Who nothing on this list will help
For some businesses it isn’t worth it, and it’s only fair to say so. If you get two questions a week and they’re different every time, you have nothing to train a bot on. Maintenance will eat more of your time than it saves.
The second case is trickier. A business that doesn’t have its answers written down even for its own people won’t pull them together for a bot either. A chatbot won’t bring order to what the business actually promises its customers. It’ll just send out the mess faster, and in writing. Where an answer has to hold up a year from now, it needs to be backed by material someone has actually verified.
And then there’s the third case, the one I run into most often: a business that expects the bot to take on responsibility. A bot won’t take it on. The business is still accountable for what it writes to customers, which is why it needs a person who reviews its work every now and then.
Choosing a chatbot in a nutshell
- Write down your ten most common questions and test them in Czech in the trial version.
- Find out what each candidate charges for: messages, conversations, or resolutions.
- Want prices in Czech koruna and Czech-language support? Start with Smartsupp.
- Just want to find out whether people even want a bot? Build one in an afternoon with Chatbase.
- Should a conversation turn into a calendar booking? Go for a bot connected to a CRM.
- Open the pricing pages right before you buy, since the numbers in this article are as of September 19, 2026.
The bot that sounded like a translation from English wasn’t a bad purchase or a cheap one. Its Czech test had simply been put off until after the contract was signed. You won’t spot a good chatbot on its price list or in its feature list. You’ll spot it when a customer asks again.
